INFORMATION COVID-19 OF 19 MARCH 2020

We understand and share your legitimate concerns, which is why we will regularly update you on the situation of your stays.

First of all, each contract will be examined with the most benevolent attention. The solution favoured today is the postponement, for the most part free of charge, of holiday departures until April 20, as far as possible for the tenant and the owner who mandates us.

For departures after April 30th, it seems to us still too early to examine the situation or (and) consider postponements.

We would like to draw your attention to the fact that for all our clients who have booked by taking out cancellation insurance, they must contact our insurance company directly by e-mail: b.sousa@cabinetdebelem.fr, sandrine@cabinetdebelem.fr: all contracts have been taken out by Villas du Monde and are paid for in full with the insurance company.

Likewise, for clients who have booked by credit card, we invite them to return to the VISA AND MASTERCARD companies at the same time.

According to the evolution of the situation, we will postpone or not our dates of intervention for eventual postponements.

We are at your disposal by e-mail mainly: eric@villasdumonde.fr each e-mail will be processed within 24 hours.

Our reservation service is of course operational for periods beyond April 30th. For security, preferring to be completely transparent, future contracts will not be covered by cancellation insurance, since a note from the company dated March 17, 2020. Similarly, we do not and will not take any reservation for the month of April, in order to respect the instructions of the public authorities.