Because the customer is King at Villas du Monde, we have asked you for your opinions on several points, opinions on our site but of course opinions on your stay. This customer service department faithfully transcribes the written opinions but also those received by telephone, these last months.
4.58/5
- 484 reviews
Villas du Monde
Mark from Delphine 5/5
Site: Easy to use, sufficient photos and true to reality
Welcome and follow-up of the reservation file by Halima +++ (Thank you)
Review sent the:07/08/2017
SUN655 - BAMBOU
Mark from Norma 5/5
Site: add reviews of former tenants + an indication of the activities to do in the local area + more info on Villas de Monde because not knowing the agency it was necessary to do some research before to trust.
Email: a lot of exchanges by mail, always quick and cordial answers (thank you, Eric)
Voucher: you have to modify the sentence on the payment of the deposit because finally it is planned following payment on line. That would have saved one more mail.
Overall very serious and reassuring.
Review sent the:07/08/2017
Mark from Laurence 5/5
After locating a house on the site, I finally preferred to phone.Phone reception charming, after a call to the local agency, says that the house is not available but instead tells me that she will look for another which Is available and will call me. Which is what she did a few hours later, finding me a cheaper villa and also better matching my criteria.
Calls several times later to validate the rental, always perfect and no problems thereafter.
Review sent the:07/08/2017
Mark from Michele 3/5
The site is pleasantly presented, clear.
On the other hand, your green number is only accessible in Europe, with a European number. I had made the remark in one of my emails. If you ask the same question about your green number, I take it you do not read the emails that are sent to you. In addition, a person living outside Europe has no chance to reach you by telephone ...
The agency on site was very busy with us. We had a great stay. The pool and garden were very pleasant.
Thank you
Michele
Review sent the:07/08/2017
DAM409 - fleur
Mark from Didier 5/5
Easy to understand and clear website. Service in line with what is advertised on the site. Additional information by phone if necessary. It's perfect at this level.
Review sent the:05/08/2017
Mark from Vincent 4/5
It is necessary to give more details on the hiring. Eg water is not drinkable >> the owner should provide a bottle of water for customers for the first needs.
Review sent the:05/08/2017
Mark from Carlos 4/5
Reactivity. Good rental site.
Review sent the:03/08/2017
Mark from Maria 5/5
Quick response to questions. No bad surprises, reliable agency, perfect!
Review sent the:02/08/2017
Mark from Ludovic 4/5
The site is very well designed one finds what one is looking for directly, the communication is very well managed.
Review sent the:01/08/2017
Mark from Albert 4/5
Reactive, friendly and listening staff.
For emails: "important" response time => raised by phone 2 weeks after sending mail because of no answer.
Website: Opinion page notice: better organized, offering answers to each response and not leave a "note" box.
Review sent the:31/07/2017