All your reviews, feedback and comments

The information on the site is clear, pleasant information exchanges with rapid email response.
Some pictures are poor.

I was looking for a house in south west France, I very quickly found what I wanted. I have not called but everything went well through email without any problems, including holiday documents. Good responsive site.

Very good customer care, pleasant and considerate. Very good holiday home.

It was the first time I booked a holiday like this (villa rented by internet) and now I will stay loyal to your site! Probably will book again next year! Clear site, user friendly, accurate.

Your site is well done and the responses are quick. Good site.

Return of the house keys problematic when you do not speak the language.

I needed to contact you several times regarding payment terms.
The information you gave me to collect the keys for the house was completely wrong. The inconvenience caused me to lose two hours of my time as well as waste petrol. We had 2 cars with children 10 years, 3 years and 2 months ......
I also contacted you by email upon my return to express my dissatisfaction and to remind you that I still have no news from you.

RESPONSE VILLAS DU MONDE
We apologize for this error which we recognize. Our correspondent in resort has two addresses and we made a mistake with the one we provided to you. We will respond to your email next week and will make a goodwill gesture. As we are currently handling arrivals for the month of August, we have not yet had the time and we apologize once again. Sincerely.

Everything was entirely satisfactory; this is not the first time we have used your website.

1 - The site: nothing wrong, everything is clear and pleasant to use.

2 - Free phone: I was on the phone to a very helpful and friendly person, who solved my problem in record time! This person even bothered to call me the next day to see if I had received documents via email this time.

3 - I can not remember if I was told within 24 hours, but I do not remember having waited a long time, so I would say yes.
All forms were clear.

Yes, very friendly and helpful. The only but significant problem was, that the booking confirmation went directly into my spam file and I was really worried why I got no answer at all. Only after a phone call with your reception I found out.

RESPONSE FROM VILLAS DU MONDE
You are right. We will shortly greatly improve our administration following this recurring problem caused by over sensitive filter systems.
In future each client will have a dedicated access to information on his/her reservation.We apologize for this problem, but also point out that we are always available on the telephone.