Because the customer is King at Villas du Monde, we have asked you for your opinions on several points, opinions on our site but of course opinions on your stay. This customer service department faithfully transcribes the written opinions but also those received by telephone, these last months.
4.58/5
- 484 reviews
Villas du Monde
Mark from Véroniqu 5/5
We found the website clear and user-friendly. Professional telephone contact and quick answers to questions. This is reassuring to have people on the phone and not just in touch by email. The hotline is handy.
Review sent the:26/08/2014
B321 - Océan-Piscine-Tennis-
Mark from Jean christophe 5/5
Site good. Very good contact with Ms. Margo.
Mr. Eric helped me a lot and also reassured us, our contact was crucial.
Very correct price for this property. Javea = Saint Tropez of the Costa Blanca and the beach is really beautiful at Granadella.
Review sent the:26/08/2014
SUN1013 - Granadella
Mark from Theresa 5/5
Did not use phone service.
Review sent the:26/08/2014
COMTC13 - Diccia
Mark from Jean louis 4/5
Operation for a rental seemed generally satisfactory. Regret the inability to use the Amex credit cards.
Review sent the:25/08/2014
Mark from Antoine 4/5
Pleasant welcome by phone, reassured by the seriousness and monitoring.
One false note: one of the benefits described was not available: golf. We were 4 golfers. Let me tell you the disappointment and anger was great. I would like to be contacted about it.
Response - Villas du Monde
Indeed, there was a mix-up and we are very sorry. Only the driving range was possible this year, 8-hole mini golf had not been maintained in recent months (it is anyway upon request for sup) and so the owner told us that he would not be operational. This coincided with the date of your reservation. We subsequently contacted you and made a gesture of goodwill. We love this property and are pleased that you gave a score of 4 and that despite the lack of the golf you could have a good stay.
Good evening to you, with apologies again.
Review sent the:25/08/2014
Mark from Philippe 4/5
The address for return of keys was not the right one (top left on the voucher) basically we had to follow the line on the map, not easy.
Review sent the:25/08/2014
Mark from Anne 5/5
The positives: the rental, payment in installments, the documents sent (voucher, key details ...)
Great also to have a contact number to call on arrival in case of problems, it is reassuring.
Review sent the:25/08/2014
Mark from Vincent 5/5
I am very pleased overall.
Review sent the:25/08/2014
Mark from Mamitiana 4/5
The site is not very interactive. My contact Margo was really good on all points.
Review sent the:25/08/2014
Mark from David 4/5
We are very satisfied with the service of Villas du Monde, you responded rapidly to questions, especially over concerns due to an error on the ad photo. I think we´ll go again with your company during our next vacation.
Response from Villas du Monde
A big thank you to you for your understanding because of the photo error that was our fault. It is true that in these difficult times, it is enjoyable to have customers like you. Glad your trip went well.
Review sent the:25/08/2014